FAQ

Q1: What are your business hours?

A1: Monday to Friday: 9:00 am to 5:00 pm

Q2: What are the payment methods?

A2: PayPal

Q3: Are my credit card and personal information safe using your website?

A3: We will take your privacy and personal information seriously, and take all necessary precautions to ensure your shopping experience is safe! Cosplaystoreus uses the latest Secure Sockets Layer (SSL) encryption to ensure that your private information and credit card information is as safe as possible. Payment processing is done through PayPal payment processing, which is one of the largest and most secure payment gateways on the Internet. From the beginning to the end of the transaction, your credit card account will never be stored in our system. For more detailed information about our privacy policy, please visit the “Privacy Policy” link at the bottom of the Cosplaystoreus.com homepage.

Q4: How long does it take to ship the order?

A4: When we receive your payment, your order will be processed within 1–3 days. Specific content can be accessed: Shipping Info 

Q5: How to track my order?

A5: Once we ship, you will receive our shipping confirmation email with a link to retrieve your tracking number. In addition, you can always log in to your Cosplaystoreus account, find your order and track it from there. The tracking number will be linked to the carrier's website, where you can track the goods. This gives you great insight into the status of the cargo and many other options, including controlling when and where the package is delivered.

Q6: I did not receive my email, what should I do?

A6: They may be located in your SPAM folder. To ensure that you can receive our emails correctly and avoid spam filtering on them, please add our email address: [email protected] in your address book.

Q7: How to choose the size that suits me?

A7: On each of our product pages, there will be a standard size chart. It should be noted that our size is designed in accordance with the normal standard body size. No offence, if you are too fat, please try our tailor-made.

The first thing you need to confirm is your height. Height is your most important parameter. Then after selecting your height, you can use other measurements (chest circumference, waist circumference, hip circumference) to determine the size you should choose.

Q8: The size of the product I purchased is not suitable for me. Can I change to other sizes?

A8: For standard size products, we can replace products of other sizes within 15 days after receiving the goods. However, you need to return the original. If it was our error that caused you to receive the wrong size product. We will bear the freight. Otherwise, you will bear the freight.

For custom-sized products, if you give the wrong size when placing an order, and we make the wrong clothes, you will have to bear the cost of re-customizing the wrong part.

Q9: Do you offer discounts or discount coupons?

A9: Of course, you can get discount coupons through our information page. You can contact our customer service staff after you like us, and we will be happy to provide you with coupons.

Q10: Do you have a safety guarantee?

A10: We guarantee that the buyer's personnel files will not be leaked to other places. Buying from here is safe for you. We use the best technology, secure socket layer encryption, to ensure the security of your private information and credit card information as much as possible.

FAQ (Frequently Asked Questions)